Frequently asked questions.

Call us to book. Tell us your vehicle, package, suburb and a preferred day and time — we'll confirm the booking, your arrival window and price, then send a reminder before we arrive.

Please give at least 24 hours' notice to cancel or reschedule. Late cancellations may attract a fee.

Payment is taken on completion by card or bank transfer. You'll receive a receipt with your after photos and condition report.

Yes. As well as cars, SUVs, 4WDs and utes, we detail boats, buses and motorhomes. These are quoted individually — call us, or text photos and details, for a quote.

Please confirm access when you book. Tell us whether there's an outdoor tap and power point at the service address, and we'll let you know before the appointment what we need on the day.

Outdoor mobile services may be rescheduled for severe weather or unsafe conditions. We'll contact you to move the booking to the next suitable time at no cost. Light wet-season showers don't always stop work if there's cover.

No. As long as we can access the vehicle and the keys, you don't need to be there. We can detail at your home, workplace or marina.

Paragon Essential takes about 1.5–2 hours and Paragon Signature about 2.5–3.5 hours. Black and Showroom take longer depending on vehicle size and condition — we'll give you a time estimate when we confirm.

Yes. With your consent we photograph the vehicle's condition before we start and document the finished result, then send you a simple condition report and a recommended next maintenance date.

Small is hatchbacks and small sedans; Medium is SUVs, wagons and small-to-medium utes; Large is 7-seat SUVs, large 4WDs and large dual-cab utes. If you're unsure, pick the closest size and add your make and model — we'll confirm before the detail.

All prices are starting prices because vehicle size and condition change the labour time. Heavy soiling, pet hair, mould, red dirt, stains or restoration work may attract an additional charge, which we'll confirm with you before starting.

Yes — pet hair removal starts from $50, mould treatment from $80 and red dirt recovery from $50. Excessively dirty vehicles may add $50–$150+. Mentioning it when you call (or texting us a photo) helps us quote accurately.

Top End Protection is a Darwin-specific service from $299, built around intense UV, wet-season conditions, red dirt, insects, tree sap and humidity. It includes decontamination, ceramic spray protection and interior UV protection.

We service Darwin, Palmerston and selected surrounding Top End areas, including Howard Springs, Humpty Doo, Coolalinga and Virginia. Outside the normal zone, we'll confirm travel and any travel fee before accepting your booking.

It's a monthly maintenance plan that keeps your vehicle consistently clean and protected. Bronze is $79/month, Silver $119/month and Black $169/month, which includes priority booking.